Privacy Policy

Last updated: January 2025

1. Who We Are

Forward Digital Consultancy UK (“we”, “us”, “our”) is a digital marketing agency based in Liverpool, UK. Our registered address is Flat 111v 4 Mann Island, Liverpool, Merseyside, United Kingdom, L3 1BP. You can contact us at info@fwddigi.com or by telephone on +44 151 528 9085.

2. Data We Collect

We collect the following personal data when you use our website or contact us:

Name, email address, phone number, and company name (from contact forms)
Email address (from newsletter sign-ups)
IP address and browsing data (via analytics tools)
Cookie data (see our Cookie Policy section below)

3. How We Use Your Data

We use your personal data to:

Respond to your enquiries and provide our services
Send newsletters and marketing communications (where you have opted in)
Improve our website and services via analytics
Comply with legal obligations

4. Legal Basis

We process your data on the following legal bases under UK GDPR:

Legitimate interests: responding to enquiries and improving our services
Consent: marketing communications and cookies (where required)
Contract: delivering services to clients

5. Data Retention

We retain personal data for as long as necessary to fulfil the purposes above. Contact enquiry data is retained for up to 2 years. Client data is retained for the duration of the engagement plus 6 years for legal compliance.

6. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (right to erasure)
Object to or restrict processing
Data portability
Lodge a complaint with the ICO (ico.org.uk)

To exercise any of these rights, contact us at info@fwddigi.com.

7. Third Parties

We may share data with trusted third-party service providers (e.g., Google Analytics, email service providers) who process data on our behalf under appropriate data processing agreements. We do not sell your personal data.

8. Cookies

Our website uses cookies to improve user experience and analyse site traffic. You can control cookie settings via your browser. Essential cookies are required for the site to function. Analytics cookies are only set with your consent.

9. Changes to This Policy

We may update this policy periodically. Significant changes will be notified via our website. Continued use of our website after changes constitutes acceptance.

10. Contact

For any privacy-related queries, please contact us at info@fwddigi.com or write to us at Flat 111v 4 Mann Island, Liverpool, Merseyside, United Kingdom, L3 1BP.